Remote fine-tuning means you can be where your client needs you
There is no doubt that many HCPs spend a lot of clinic time trying to understand the auditory reality of each individual client. But understanding the real-life use of the hearing aid
in the individual client’s life is not always easy when you’re sitting in the clinic, removed from the client’s daily life.
Remote hearing aid fitting and fine-tuning allow the HCP to be present in the client’s daily life, where it’s possible to hear and understand which aspects of the soundscape bother the client – and to adjust the hearing aids accordingly.
It’s also handy for clients who have difficulty coming to the clinic because of distance, a busy schedule or mobility issues – basically any situation that makes it harder or prevents the hearing aid user from coming to the clinic.
How WIDEX REMOTE CARE works in real life
Widex is introducing a new solution to fitting hearing aids remotely: WIDEX REMOTE CARE. We wanted to test this system in real life, to find out whether it’s easy to use or not – for the HCP as well as the hearing aid user – and to learn about the efficiency and overall outcome of a remote session compared with a visit to the clinic.
So we carried out a survey in Canada with four HCPs at different clinics and 16 hearing aid users, selected based on several criteria (read the full survey for more on this)
. Here’s what we found.
Remote hearing aid fitting is easier to use than expected
The WIDEX REMOTE CARE system connects to all wireless Widex hearing aids. It’s composed of the WIDEX REMOTE CARE app, WIDEX REMOTE LINK and, for the HCP, Compass GPS
with WIDEX REMOTE CARE enabled.
Overall, the hearing aid users thought the system was easy to use, with most users finding it very easy to use. The few problems that did crop up for some of the participants were caused by less-than-optimal Wi-Fi connections that resulted in fall-outs before or during remote sessions.